Hello,
I ask you to help bring order to the situation that exists with the tax refund
when shopping in the EU and the UK.
At the end of December 2015 made shopping in London. I fill out a Tax free form in a shops
and at Heathrow airport these forms have been submitted for the direct return.
I can say that has become accustomed to the situation,
when almost half of the tax refund money owed to me "legally" take, labeling it as admin charge.
But anyway I like the buyer is warned about this when signing documents. Although I think it's unfair.
What I can not totally agree with is the fact that the company GLOBAL BLUE robs buyer again refusing to refund the amount in British pounds indicated on the check,
and without my knowledge GLOBAL BLUE converts that amount into Russian rubles.
This conversion is made at the rate of an average of 15% less than exists in Russian banks. In addition, the charge of 5% of the conversion procedure.
Why did Global blue forcing me their extra services and does not provide me The Right of Choice?
This whole situation looks like a simple theft of my money.
On my requests to the company GLOBAL BLUE I get an answers
that can be described in one sentence, that they have such rules.
But I do not agree to these rules and did not sign any special documents
with the company Global blue about it.
I ask you to use all your influence to stop this "legalized" theft of money belonging to customers
existing in the EU.
If necessary I can provide copies of the documents.
Alex