Hello,
I ordered an activity tracker on the website of the manufacturer more or less two months ago. However, major issues which severely limit the functionalities of the device appeared (no synchronisation).
The manufacturer acknowledged the defect on all the models of this device on a support web page and said that he tries to fix the defect by an upgrade of the firmware. This has been posted more than 3 weeks ago (the problem existed before): https://help.fitbit.com/articles/en_US/Help_art...
Is it possible to ask for a refund if the manufacturer fails at fixing the issue?
What is considered as a reasonable delay for this fix?